How do I stop TurboTax from requiring an update and a restart every time I start TurboTax and open my return even though I just closed it? Happened >5 times in a row.

Forum|Forum|6 years ago
October 14, 2019
41 replies
299 views

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xmasbaby0

Level 15

You could keep the TT program open even when you save the tax file. Then you would not have to be annoyed by closing and opening, updating, etc. Then all you would need to do is go to File and click on Open Tax Return. If you are worried about someone seeing the return, save it with an encrypted password.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Critter

Level 15

You can choose another option for the updates ... and you should after you file ... click on ONLINE ...

Now if you have not filed you will need to update before you can efile.

Racso64

Level 2

but it is always the same update , it does it to me all the time , if i close the program and turn the pc off when i go back to start turbotax it requires to update the same updates every time or it wont let the program open up

OFT1

Level 2

It's now 2020 and the same problem/issues remain. I'm on Mac, no matter if I close or leave open for a few days I have to download the same 248MB update EVERY TIME!. What can you do to prevent this??? This is the second year , same issue. I will change to another tax software if this is not fixed. HELP!!!

JeanneLO

Level 14

Please follow the instructions in this TurboTax FAQ to contact customer support for a resolution to this repeated update prompt you are receiving: What is the TurboTax phone number?

@OFT1

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Racso64

Level 2

TT is not doing anything to fix this problem, I've used this program for over fifteen years but I am going to change for next year , the last 3 years TT its always requiring to update or it wont let you finish also it takes too much time to transfer last year information ,, not good Turbo Tax

brownflight1

Level 2

Thanks Racso,

I figured as much as I have used TT many years too.

On the update and then download is TTpossible extracting your personal tax information?

Racso64

Level 2

It is extracting the info after browsing for the file , but when you ask it to transfer a tax file it take long to do it , what bothers me more is that it never finish updating, the program is always requiring and update many times the same update its like it does not remember it got it already

pwesling

Level 2

I think I've found the solution! Follow these steps:

1. Disconnect from the Internet: either turn off your WiFi connection to your router, or unplug your Ethernet cable. (You can also unplug the router itself, or disable the internet connection in other ways)

2. Open TT and get the "update" message, but now it says "To get software updates, you need to connect to the Internet".

3. Click on "Cancel"; TT comes up without downloading and installing the updates. You can open a previously started return, for example.

4. Re-connect your computer to the internet.

4. I've found that, next time you want to start TT after a shutdown, it'll come up without asking to do updates; it seems to now remember that you don't have access (even though you do).

6. At some point (say, prior to doing a final check), you might want to "force" an update (either download the 250MB update file, or do it from within TT -- Online / Check for Updates).

I hope this works for everyone!

dstump2

Level 2

You don't have to do all of this. When you click update and the new update window opens, just cancel the update. It will ask if you are sure and say yes. Then it will open TT without updating. It used to give you an option but for some reason forces an update even months after you've filed your return and just need to look something up. Silly.