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cggp
Level 2
June 24, 2025
Question

How do I get through the phone system at the IRS and actually talk to someone?

  • June 24, 2025
  • 2 replies
  • 38 views
I sent in my tax return via certified mail and have the receipt and confirnation that my taxes were received. I also have the IRS notices that payments were received and also have credit card statements that back that up, but the IRS has sent me a letter stating they do not have anything and their phone system is so convoluted that I don't know how to actually talk to anyone. HELP

    2 replies

    fanfare
    fanfare
    Level 15
    June 24, 2025

    IRS has changed the prompts.

    New procedure --
    While robot is giving you options, say "I need to speak to an agent"
    When it asks for your reason,
    Say "Account Management".

     

    @cggp 

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    June 24, 2025

    Also, see this IRS announcement concerning the type of issue you are experiencing - https://www.irs.gov/newsroom/irs-statement-on-delay-in-processing-some-electronic-payments

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