How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers?

Forum|Forum|4 years ago
February 4, 2022
26 replies
140 views

Turbotax says I can't efile my KY state return for this reason. Since I have no dependent care providers, how do I fix this?

TurboTax Deluxe Online

LindseyLO

Level 12

You can click here for assistance with deleting this form off of your return.

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peldridge715Author

Level 2

Thank you for the reply, but I followed the recommended steps and do not have a form 2441 in my list of forms to delete. Any other suggestions?

EbonyL122824

Level 9

Please see this link here for further assistance.

@eldridgebp

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cjames1926

Level 2

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

Same boat here. They've acknowledged it as an issue. You can sign up for updates on the above post.

gguerin602

Level 2

Except TurboTax has deleted that link. You get an A for effort, but the dog ate your homework. Makes me wonder why I bother buying TurboTax. The good news is KY now lets your e-file, regardless of income, in most cases. Its called KYDOR. You need to create an account, but you can use the Turbo Tax form to fill in the KY forms, beginning with Schedule M, and it self-fills.

peldridge715Author

Level 2

Just wondering if anyone can give an ETA on a fix for this issue? I'm aware of this article https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

and have signed up for updates. However, that article is now several days old with no updates posted and the status says solved. How can we find out when the issue is expected to be fixed?

Thanks!

AnnetteB6

Level 15

The 'Solved' tag at the top of the article does cause confusion when the article is dealing with a situation that clearly has not been solved yet. You will find the 'Solved' tag at the top of every official TurboTax help article. It is meant to indicate that an answer to the question at the top of the page has been given.

Unfortunately, the answer, in this case, is still incomplete because the developers are addressing it. The article will update with additional information as it becomes available, but for now, all that is known is that it is being investigated further.

Each person who registers with their email address gives the investigation credibility that many users are being affected and you will receive an update via email when one is available.

@peldridge715

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