How do I enter account code in space in activation window for 2021 desktop download premier tt?

Forum|Forum|4 years ago
January 13, 2022
3 replies
26 views

windows 11, ms surface 8, activation window opens, space to enter code, typing does not enter anything.

TurboTax Online

MichelleLO

Level 15

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Clement11Author

Level 2

Your actions do not solve problem. TT phone help is bad. Tried three times. Takes hours, automatic sequences, sends multiple emails which do not help. We need a human to problem solve efficiently and effectively.

TiffanyL

Level 11

Can you try using the link provided below to check for any new video drivers? Specifically, check out the post by miklk99 on page 9. This has been known to resolve this issue, as well as fix several other problems with popups:

Blank activation screen

You can also use the FAQ provided below, which should resolve the issue, as most times it's a screen resolution issue:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows?

If none of these links work, please click here to try reaching out to customer service during the business hours of 5:00 am to 5:00 pm PT.

@Clement11

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