How do I contact Intuit support for an error I found in the online TurboTax

Forum|Forum|1 year ago
January 22, 2025
2 replies
46 views

In the online turbotax in the HSA pages I got a page https://us-east-2.turbotaxonline.intuit.com/unified/2024/index/tto?uid=58182782&version=166&fepath=%2Ffe%2Fty24usindprod&pyAmend=false&csrc=3468337910&swimlane=useast2&alias=ty24usindprod&currentTaxYear=2024 that says my spouse had a lapse in High Deductible Health Plan coverage but she did not and I do not know why TurboTax is saying she did. She is on my family HDHP and we use my HSA. This is exactly what the page says: Did High Deductible Health Plan coverage lapse in 2024 due to disability? We see < my spouse> had a break in HDHP health plan coverage during 2024. Let us know if this was the result of a disability. This seems to be an error in the software as I answered that she was covered

AnnetteB6

Level 15

Even though it would seem that there is a problem with the TurboTax input screens, they are capable of reporting your situation correctly and accurately.

Take a closer look at the question on the screen just prior to the one telling you there was a lapse in coverage.

If both you and your spouse are covered under the same family plan, then the person with the HDHP in their name will indicate they had a family plan. The other person will indicate they had None because the HDHP was not in their name.

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