How do I contact a turbotax representative?

Forum|Forum|7 years ago
June 1, 2019
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dietzylo

Level 2

I have received message from the IRS informing me that there was an error in Recovery Rebate Credit and that I owe $472.00. Stating reason:

Social Security number individuals claimed as a dependent was missing or incomplete.

Last name of one or more individuals claimed does not

match their records.

One or more claimed exceed the age limit

Adjusted gross income exceeds$75,000.00

The amount was computed incorrectly.

I don't believe that none of the above was applied.

Please let me know how I should proceed.

DoninGA

Level 15

@dietzylo

Probably you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account
If you are Married Filing Jointly also check your spouse's tax account.

If you checked your bank account in the March - May 2021 timeframe and there is not a EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received