I got a message that the IRS deposit money in an account I have but I know longer have the card with the ending #s. I don't know how to find were my money is

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xmasbaby0

Level 15

@lja1966

https://ttlc.intuit.com/community/refunds/help/how-do-i-review-the-federal-refund-method-i-chose-after-filing-with-turbotax-online/00/27417

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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buchanan1923

Level 2

Using Turbo Tax Premier I’m trying to do Taxes for 2021.

I was trying to pull the info from my 2020 Taxes into the 2021 Data Base and somehow either the info from 2019 Filing and refund info got sent to the ITS by mistake. It said my Return had been accepted and my refund was being processed. I am current with all filings and actually received my Refund from my 2019 Filing and my 2021 filing. I’m scared the IRS is going to send me duplicate refund because of the message I received.

I tried calling IRS directly, but they don’t take calls. I tried calling my local IRS and they don’t take calls. I tried calling Turbo Tax and the guy I spoke with gave me another number, but that was wrong, too!

I’m so frightened and need help.
PLEASE help me

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xmasbaby0

Level 15

@buchanan1923 Not sure what you did or what you clicked on ----but it is impossible to e-file a 2019 return. E-filing has been permanently closed for 2019 returns since October of 2020. So nothing you did sent a tax return to the IRS. Relax.

The only tax year that can possibly be e-filed at this time is 2021. No other year can be e-filed.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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cerinoclan

Level 2

I am already a member IRS has rejected my return

zThey say AGI on 2020 rerun of $4415

Does not match their records

I filed an amended return in 2020

I have TurboTax File in front ofme

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xmasbaby0

Level 15

If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Critter-3

Level 15

@cerinoclan

You must use the AGI from the original return not the amended AGI ... look on the form 1040X line 1 COLUMN A NOT C.

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Lowie 1955

Level 2

How do I contact a turbo tax person

DoninGA

Level 15

@Lowie 1955 wrote:

How do I contact a turbo tax person

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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revacobbs

Level 2

I just filed my taxes using turbo tax but some of the information is wrong how can I cancel to refiled my taxes.

Critter-3

Level 15

@revacobbs

You cannot change or add anything on the return that you just e-filed, nor can you stop it. It is too late, just like when you put an envelope in a US mailbox on the corner. Remember seeing this warning before you hit that transmit now button? It was deadly serious.

If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.” The changes will go nowhere.

Now you have to wait until the IRS either rejects or accepts your return. If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.

If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund. THEN you can prepare an amended tax return and mail it in. You have to be able to work from that return exactly the way it was when it was e-filed originally. You will need to use a form called a 1040X. return.

Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself. Sit tight and wait until you see what the IRS does with the return you just e-filed

See this TurboTax support FAQ on amending a tax return originally completed and filed using the 2021 TurboTax online editions - https://ttlc.intuit.com/community/amending/help/how-to-amend-change-or-correct-a-return-you-already-filed/00/25588

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Prestonmilam

Level 2

I need to speak to a customer service rep

please

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CarissaM

Level 15

Please follow the instructions here to speak with a representative @Prestonmilam.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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3828ryan6430

Level 2

When enter my taxes I must have click on Self employed a nd it entered an extra $199.00 to my cost

DoninGA

Level 15

@3828ryan6430 wrote:

When enter my taxes I must have click on Self employed a nd it entered an extra $199.00 to my cost

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

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Nguenther3663

Level 2

Hi I’m trying to find my return paperwork from last year an can’t find it please help .

Nancy Cowser [phone number removed]

[email address removed]

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xmasbaby0

Level 15

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Lauralay21

Level 2

I downloaded software for 2020 taxes. Mistakenly, I chose Macintosh but I need windows. How can I switch?

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xmasbaby0

Level 15

Talk to customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**