How do I contact a turbotax representative?

---

@ chrisclay6969 wrote:

You have got to be kidding me. Want to charge me 5 dollar to resolve an issue. When the issue gets resolved you are going to make what income from me. Tax professionals or scandals. I'm a veteran and a parent. Help me resolve the issue first as you can deduct it from my refund.

---

I'm not sure where you saw a "5 dollar" reference.   If you are using a paid edition, there is no extra fee to contact TurboTax Support by phone, and support via Twitter/Facebook is free for any user.    In any case, this is mainly a user community forum, not a direct route to TurboTax Support.  You haven't mentioned any specific issue.   If you need help in this community forum, then you need to start a new thread and mention your issue in the title.  If someone is familiar with your issue, you'll likely get some comments.

To start your discussion, go to the link below and click the blue "Ask a Question" button.   The title line has limited space and is for a summary of your question.  Below that you'll see a box with plenty of room for any details about your issue.    NOTE:  This is a public Internet forum, so do not post any personal info.

https://ttlc.intuit.com/community/taxes/discussion/02/202

You didn't say for what kind of issue, so here's how to reach general Customer Support if you are using a paid product (PLUS or higher).   Free Edition does not have phone support but can use social media as I will mention below.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

If you are using Free Edition, to get phone support you'd need to upgrade to PLUS (29.99) or higher edition.  Or you can contact a TurboTax Support agent directly for free via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

@naquan2008 If you need further assistance, contact customer support here.

You will need to go through your state interview section again and make your corrections there.

1. Select State in the black panel on the left hand side of your screen when logged into TurboTax.
2. This will take you to a screen titled Let's get your state taxes done right.  Click continue on this screen.
3. You will see the following screen titled Status of your state returns.  Select Edit to the right of California.

Continue through the California screens until you see Did you have health insurance coverage in 2020?

Your answers in this section will prepare the correct form for the California health coverage reporting requirement.

Are you referring to your tax refund? If so, to find out the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund, please visit the IRS Where's My Refund? site. 
Please also see the TurboTax FAQ When will I get my IRS refund? for more information.

@Burrito9999

i don't get my taxes return

Sorry that you are having a bad experience with the IRS.  TurboTax does not issue refunds or Stimulus checks.  TurboTax is a tax preparation platform.  If you have submitted your return to the IRS, then TurboTax is out of the picture.  IRS is forbidden to discuss your information with TurboTax because of privacy laws.  There could be several reasons why you have not received your Stimulus or refund.

But here is how you can contact the IRS.

IRS representatives can research the status of your return only if:

• It's been more than 21 days since you received your e-file acceptance notification,
• It's been more than 6 weeks since you mailed your paper return, or
• The Where's My Refund? tool directs you to contact us.

Some common issues which may extend processing times:

• Refunds from amended returns are generally issued within 16 weeks.
• If you filed an injured spouse claim, refer to Topic No. 203 for more information.
• For refund claims with an application for an individual taxpayer identification number (ITIN) attached, refer to Topic No. 857 for more information.
• If you requested a refund of tax withheld on a Form 1042-S by filing a Form 1040-NR, allow up to 6 months from the original due date of the 1040-NR return or the date you filed the 1040-NR, whichever is later, to receive any refund due.
• The IRS expects the earliest Earned Income Tax Credit and Additional Child Tax Credit related refunds to be available in taxpayer bank accounts or on debit cards the first week of March if they chose direct deposit and there are no other issues with their tax return. Taxpayers should check Where's My Refund? for their personalized refund date.

You can also refer to Topic No. 303 for a checklist of common errors made when preparing your tax return and for additional items that may delay the processing of your return.  See the link below for actual IRS article relating to refunds.

Topic 152

Here is a link that will direct you to a specialist for the version of TurboTax that you are using.