How do I change from e-file to paper file when it won't accept my password?

Forum|Forum|5 years ago
September 27, 2020
3 replies
33 views

Cani change this without redoing my taxes from the beginning

TurboTax Deluxe Online

xmasbaby0

Level 15

What password is keeping you from e-filing? Do you mean you cannot access your account? You have to be able to access your account whether you want to e-file or print and mail the return.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ChPeace1412

Level 2

No matter what Password I tried to create to save, as was recommended by Turbo Tax, in order to e-file, it would NOT accept ANY PASSWORD AT ALL. So in order to e-file, I had to SAVE "without" a PASSWORD. I FOLLOWED THE INSTRUCTIONS, BUT NOTHING WORKED. Please advise on how I can go back to correct this issue. Thank you!

KatrinaLO

Level 14

The first thing I would do is clear cache and cookies and even change your browser. This way we know you are on a clean slate to move forward and things should be operating properly. Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox or Microsoft Edge.

Now you can try changing your password by following the steps in this Help Article.

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