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A "key code" implies you are referring to TurboTax Canada.
If you are asking about a Canadian TurboTax product, you are at the wrong website. This is the USA TurboTax community forum.
If you are asking about the Canadian version, then TurboTax Canada Support can likely help you with your situation.
Here is the website for the Canadian TurboTax community forum:
https://turbotax.community.intuit.ca/tax-help
http://turbotax.intuit.ca/tax-software/index.jsp
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