How can I get my card replacement from green dot? I have done all the identification verification they asked and refused to send me a replacement

Forum|Forum|3 years ago
November 16, 2022
1 reply
19 views

They kept me on the hook for two months and two different case numbers. Who can I call to get my money? What can I do?

TurboTax Deluxe Online

EleanoreS

Employee Tax Expert

Good afternoon @jmp1177 I am sorry you are having difficulty replacing your Green Dot card. As I do not have access to all of the facts and prior interactions, the best suggestion I have is to request a replacement card or a check. You can do this by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. The current card will be cancelled and the remaining balance will be transferred to a new card and mailed to the address on file. A lost/stolen card replacement fee may apply. More information can be found in your cardholder agreement