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Level 1
January 14, 2026
Question

How can I get email updates when it won’t update my email?

  • January 14, 2026
  • 1 reply
  • 0 views
I’ve changed the email in my account and it still wants to send email updates to my old email. I have no access to that email

1 reply

CatinaT1
Level 15
January 20, 2026

Where have you updated your email? You need to change the email address associated with your account through your account settings.

 

To Change Your Email Address:

  1. Select Intuit Account located in the lower-left corner of your screen (near the Sign Out button).
  2. On the Account Manager page, select the Sign in & security menu.
  3. Select the Email address section.
  4. Enter your new email address and then enter it again to confirm.
  5. Enter your current password when prompted to verify the change.
  6. Select Save.
  7. Check your new email inbox for a verification link from Intuit and click it to finalize the update.
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Level 2
March 6, 2026

I need to recover my old account I have your number and new email

VolvoGirl
Level 15
March 6, 2026

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript