How can I contact Intuit?

Forum|Forum|3 years ago
January 18, 2023
2 replies
0 views

I have no issues with filing taxes. I know how to. I need software side support. At a certain point the website stops loading . If I click "Continue" on the "Your final numbers" the Turbotax online, software does nothing past that. I am basically stuck in a loop in the review your taxes section.

DoninGA

Level 15

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

snuzzoAuthor

Level 2

Im not going to pay the $29 for Plus benefits. Youre crazy. Any other way to forward this on, how shady of a company to not provide actual support for their products.'

PS: I have been to that page

DoninGA

Level 15

@snuzzo wrote:

Im not going to pay the $29 for Plus benefits. Youre crazy. Any other way to forward this on, how shady of a company to not provide actual support for their products.

If you are using the TurboTax online Free edition, that does not offer live support from a TurboTax agent. You would have to upgrade to the Plus edition for live support.

If you are using one of the TurboTax desktop editions there is no need to upgrade since all the editions have support available.

Try using the web links provided to access support.

snuzzoAuthor

Level 2

I have also attempted finishing using the software on 3 different devices.

xmasbaby0

Level 15

Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**