Hmm, looks like we hit a slight snag in this section

Forum|Forum|5 months ago
January 22, 2026
1 reply
33 views

I know I'm not the first to post about this error, but so far I haven't found any advice that helps.

I've entered all of my information and am ready to file, but I keep getting an error that says, "Hmm, looks like we hit a slight snag in this section." I tried waiting, tried switching from Firefox to Chrome, and then tried an incognito window. I've cleared my cache and cookies (which shouldn't be an issue, as I haven't used TurboTax before), but that also hasn't helped.

I'm using the free version, so it's not like it's getting hung up on my card info or because my antivirus is blocking anything in the billing. I'm also not on mobile but using my laptop.

TurboTax Free Edition Online

CatinaT1

Level 15

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

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