Hi I was supposed to get the service for free through Fidelity ... why did you charge me $150? and how do I get to talk to someone?

Forum|Forum|6 years ago
July 28, 2020
2 replies
20 views

I should get that money back.... It didn't show how much I was paying when I entered my card info, and you just took it without me confirming it... that's wrong

TurboTax Self Employed Online

DoninGA

Level 15

A Google search indicates that you had to be a Fidelity select customer, either Private Client Group or Active Trader to be eligible for the free TurboTax Premier edition. You MUST sign onto your Fidelity account and then access TurobTax through the link on your account for this discount.

However, your post shows you are not using the TurboTax Premier online edition. You are using the TurboTax Self-Employed online edition, a higher edition than Premier with a cost of $120. If you also used the state program it is an additional $50. State sales taxes may also apply.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.