Hi I didn’t click on the 12a portion of my 1040 now I’m being rejected because the person I lived with claimed meHow can I fix this how do I change this

Forum|Forum|3 months ago
April 16, 2026
2 replies
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DawnC

Level 15

If the other person was supposed to claim you, check the box now and resubmit your return. Go back to My Info and answer YES to the Can someone else claim you question.

If the other person was not suppose to claim you, you will either need to file by mail or try to get an IP PIN to e-file.

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Dylanlee3465Author

Level 2

Hi that’s for the reply but the kicker is I was rejected so I can’t amend them!
if I go in to the “fix it tab” I get caught in a loop of useless information and won’t let me go in to check the box. I’m wondering how do I get to redo my taxes and a step by step on how to get to the point

thank you!

CatinaT1

Level 15

First, it sounds like something got stuck. You can try these things below. Then when you open your return, go to the My Information tab and check the box that someone is claiming you. You can then resubmit the efile.

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

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