Has anyone else had all of their information deleted? I was ready to file, finished with the review process. I came back on to file and all of my information, except one w-2 was gone.

Forum|Forum|7 years ago
June 1, 2019
1 reply
13 views

Has this happened to anyone else?

TurboTax Free Edition Online

Best answer by mesquitebean

First look to see if you have multiple accounts and signed into the wrong one. Many people have multiple accounts (User IDs) without realizing it.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

M

mesquitebeanAnswer

Level 15

First look to see if you have multiple accounts and signed into the wrong one. Many people have multiple accounts (User IDs) without realizing it.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.