Getting TurboTax emails to old email

Forum|Forum|1 year ago
January 31, 2025
6 replies
43 views

I updated my email on my intuit profile but still getting W2s to my old email. How do I update my email across all paltforms?

CatinaT1

Alumni - Intuit

Here is a FAQ: How do I update my TurboTax account info?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JA129Author

Level 2

Thanks did that already! Received my W2 to my older email. Looks like there’s another there’s another part of intuit/turbotax that needs updating. I wouldn’t have minded if it were generic emails, but W2 updates seems pretty important. Need to make sure this goes to my updated email. Please help!

CatinaT1

Alumni - Intuit

Your W2's do not come from TurboTax, they come from an employer or their payroll provider.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JA129Author

Level 2

Still getting emails to the old email. Should I just delete account and create a new one?

JohnB5677

Alumni - Intuit

As long as you can sign in, you can change your Email address.

Follow these steps to change your Intuit Account credentials directly in the Intuit Account Manager:

Sign in to the Intuit Account Manager.
1. Use your sign-in info for QuickBooks, TurboTax, Credit Karma, or our professional tax products.
Select the Sign in & security ICON
Choose from User ID, Email address, Password, or Phone section.
Make your changes.
When you're done, select Save.

Important: Your Intuit Account is connected to all of your Intuit products. Any changes you make apply to all of your Intuit products, including QuickBooks, TurboTax, Credit Karma, and our professional tax products.