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Level 2
January 19, 2020
Question

Foreign address in W-2 and "we are missing your state and zip code"

  • January 19, 2020
  • 2 replies
  • 0 views

At first I thought I could not use TurboTax because I'm a foreigner from Mexico who worked temporarily in the US with a TN visa, however, after trying to file through Sprintax and entering the dates I've been in the US under different Visas, I'm told I'm considered a resident for taxes purposes due to the amount of days I was in the US in the previous years as a tourist on top of the days I was there working.

 

My issue now is that TurboTax SAYS I can file from a foreign address, but it won't let me move on past a certain point if I've entered a foreign mailing address, even tho I've done it in the right spot in the dropdown menu. It will pop up a "we are missing your state and zip code" message. (I'm using a dummy phone number as well because I do not have a US based phone number, it was the only way it let me move on from that spot as well)

 

I was advised by TurboTax through twitter to enter a US mailing address if I had access to one, even tho I am stating that as of december 2019 my residence is and has been outside the US.

 

When I do this, TurboTax allows me to move forward, but I'm wondering: Is it an issue that my mailing address in TurboTax is in the US, while my address in the W-2 form is in mexico?

 

I'm getting conflicting information from TurboTax, on twitter they told me that it would be better if the W-2 has a US address, but on the phone and on my first round of asking on twitter they said it was okay and it wouldn't affect me at all, This is my first time doing this and I want to get it right, so any help would be really appreciated. 

2 replies

Carl
Level 11
Level 11
January 19, 2020

Don't know who you talked to at TurboTax. But it's obvious that either they are wrong, or one of you completely mis-understood the other. 

Enter your W-2 as printed, and don't go changing stuff or using made-up addresses. You can enter a foreign address *IF* you select the "other" option. Take a look at the attached screenshot. I've circled in red what you need to change.

 

Carl
Level 11
Level 11
January 19, 2020

monrobAuthor
Level 2
January 19, 2020

by the way the foreign address in the W-2 is NOT my employer's, but my own.

Level 2
July 14, 2020

I had this problem and found a way to fix it.  I had to DELETE the W-2 forms that I had automatically imported and enter the information manually.