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Level 1
June 1, 2019
Question

File rejected. payment made through credit card. now i need to print return and mail. how do i get electronic payment back?

i need my payment returned

1 reply

Alumni - Intuit
June 1, 2019

Unfortunately, you cannot get a refund.  TurboTax does not charge an e-filing fee in TurboTax Online.

When you pay for TurboTax Online, you're charged a tax preparation service fee. The prep fee is charged whether you e-file or print your return.

If your tax return is rejected, you can either fix the rejection and try e-filing again or file a paper return instead.

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