Fidelity 1099s has had a PO Box address for 30 years but now this same address is creating TT errors so I cant complete my return? How do I fix this?

Forum|Forum|4 years ago
January 27, 2022
2 replies
33 views

THIS IS A TT BUG!!!!

TurboTax Online

Best answer by Dr-Neutrino

Well now I have the right address and the zipcode - and it in there. I deleted the 1099 - then re-entered the new one. Saved the file. and then reopened. It still has the old PO Box one from a state out west. I cant say whichg because this editor freaks out if I put a number in

ALL FIXED - deleted the entire 1099 and then re-entered everything manually again. Now it works.

That MS in Computer Science from the mid-1970's pays off sometimes.

HelenC12

Level 15

One reason this may be an error is that the P.O. Box listed on the 1099 is not the same as what is listed in TurboTax. Please verify that you've entered the correct state from the TurboTax drop down menu.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Dr-NeutrinoAuthor

Level 2

I'm sorry THIS IS A BUG. I've been using this same Fidelity address for decades and Turbo Tax for 35+ years. It's NOT my state ZIP or ADDRESS it's Fidelity's. I cant change that as the instructions say enter what is on the 1099R.

The payer is FIDELITY with this address:
[PII Removed]

No matter what I enter it yields an error. They should fix this.

AkinaLO

Level 15

Were you trying to import the form or manually entering the form when this happened?

Thank you for your feedback on this issue. I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed.

You can send one to us by following the directions below:

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

@Dr-Neutrino

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Mike9241

Level 15

possibly could just have deleted the address. that info is not sent in for most 1099's. if you left the address completely blank, Ill bet you could have e-filed. one known exception address needed for 1099-R

Mike9241