Downloaded State product on my computer. But when I launch the program, the State forms are not showing.

Forum|Forum|7 years ago
June 5, 2019
15 replies
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TurboTax Free Edition Online

Best answer by mesquitebean

Please contact TurboTax Support during business hours for realtime assistance in getting your second state.

Use the form at this link to be assigned a phone number. The number will not display when they are closed. This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

When you fill out the form at the link below, when it asks you what product you are using, be sure to indicate "CD/download".

There's no need to fill out the form now, since it won't provide you an assigned phone number until they are open.

https://support.turbotax.intuit.com/contact

mesquitebean

Level 15

Are you using the CD/download software, and are referring to the included state program download that you get with your product?

If so, which desktop edition are you using--Deluxe, Premier, etc.?

bandhchbAuthor

Level 2

I have no problem with included free state program. I purchased 2nd State product through download and installed on my computer. The forms of 2nd stat product are not there when I launch the turbotax. I use Premier.

mesquitebean

Level 15

Exit the TurboTax program.
Reboot (restart) your computer.
Launch TurboTax again, and open your 2016 return.
Does your second state program show up now?

If not, then in the top menubar click the ONLINE menu and choose "Download State" again, but don't pay again. If it tries to make you pay for the same state again, don't. But report back here.

bandhchbAuthor

Level 2

I restart my computer and launch turbo tax again, the second state program still did not show up. Went online and download state, they made me pay for the same state again.

mesquitebean

Level 15

Hopefully, you didn't actually pay for it again.

bandhchbAuthor

Level 2

No, I decided not to pay since I already did. The issue of the second state remains ( forms did not show).

mesquitebean

Level 15

Open your return. When you click on the STATE TAXES tab, is there no evidence of the second state?

bandhchbAuthor

Level 2

No second state.

mesquitebean

Level 15

Do you have an online account? If so, check the download area of your account at the link below for completeness. I think it's low probability there will be a state program there, but it's easy to check and TurboTax Support is closed now anyway. I'll also tell you in the section below how to phone TurboTax Support during business hours, and they can troubleshoot with you in realtime and push the software if necessary.

<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download</a>