Don't get email verification code not my provider not in spam this app frustrating, no help whatsoever

Forum|Forum|6 years ago
February 8, 2020
7 replies
19 views

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TurboTax Deluxe Online

Bill1234

Level 2

You gave me the code 60299 4 by the time I got back to where I needed to put the code in they told me the code was no good this is the third time I need some help here I need to get out of this so I can go to bed I got to get up at 2 in the morning if you didn't realize how long it was going to take

Bill1234

Level 2

see now I'm going around in circles I just gave you what I needed and now it wants me to do another post I need to get the code faster so I can get back to put the code in before they say it's no good

mesquitebean

Level 15

This is a user community forum. Not a direct route to TurboTax Customer Support.

You MUST leave the first screen open that asks for the code. If you close that first screen, the code will be seen as invalid or expired every time. You must open a second browser window or a second browser tab to check your email, then enter the code in the screen you left open.

Another option is to leave the first screen open, and if you have a smartphone, use the phone's browser to check your email to get the code.

If you close that first screen, it's never going to work.