Did not receive 2019 refund

Forum|Forum|4 years ago
January 26, 2022
3 replies
19 views

Due to extreme procrastination I had put in for an extension to file my 2019 taxes until October 15 but missed that deadline. I actually didn't file the 2019 taxes until I filed my 2020 taxes in October of 2020. I have received my 2020 refund but am still waiting to receive my 2019 refund.

I do not know what my next step should be to see about my 2019 refund. Is there a phone number I can speak to someone to help me?

Best answer by DoninGA

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

DoninGA

Answer

Level 15

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

beppler112051Author

Level 2

Thank you. I will try it tomorrow.

Kat11_2

Alumni - Champ

How did you file your 2019 return? At that late date, you would have been required to purchase and download the tax software for 2019. Then you'd prepare your return, print, sign and mail it in. Below is a link to a TurboTax FAQ with instructions on finishing up a prior-year return you started in TurboTax Online. If you filed your return using any other method, your return has yet to be filed.

How do I finish a prior-year return that I started in TurboTax Online?

Do you see any information at the IRS website indicating that they have received your 2019 return?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

beppler112051Author

Level 2

I used my previously purchased copy of TurboTax 2019 to file my 2019 taxes in October of 2020. I e-filed it through Turbo Tax but have yet to receive my federal refund. I did however receive both my 2019 and my 2020 State refunds which I filed by mail the same time.

I just figured since it was filed a year late my 2019 tax refund was being delayed.

Rich

Mike9241

Level 15

warning. the IRS phone lines are usually busy this time of the year. don't be surprised if you don't get through. you'll have to keep trying. sometimes calling as soon as the lines open or shortly before they close works,

Mike9241