deposit eas made march 10 still no card so no taxes!

Forum|Forum|6 years ago
March 22, 2020
1 reply
6 views

I have already received the notice that the deposit was made of my income tax onto card I have the account number and routing number of the card but I have still not received it going on 2 weeks after it was supposed to be on

JeanneLO

Level 14

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 to order a replacement card.

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.