Corrupt File using TurboTax deluxe 2023 desktop Windows 10

Forum|Forum|2 years ago
January 20, 2024
4 replies
58 views

Turbotax Deluxe 2023 desktop won't open a file just created without saying "Corrupt File". Transfer from previous year also doesn't work, it just hangs.

Try creating a simple 2023 tax file with just your name, address, SSN. Save the file. Close TurboTax. Re-open TurboTax and try opening the file you just created - ERROR CORRUPT FILE.

FIX YOUR SOFTWARE TURBOTAX and let us know when your software works, otherwise I want a refund!

THIS PROBLEM HAS BEEN ONGOING FOR YEARS and you still haven't fixed it!!!

CatinaT1

Level 15

See if this article helps you at all: Error: The selected file is NOT a previous year tax file or it is corrupted

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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bradgessnerAuthor

Level 2

Your reply does not help my question or your problem at all. I’m not trying to transfer from a PDF. I’m trying to transfer from a TurboTax file.
also, I’m just trying to create a TurboTax file of the current version in the current year 2023. When I save the file and leave TurboTax and come back in and try to open it, I get corrupt file.

SteamTrain

Level 15

Well, we can't know without knowing the details of your computer system.

But...make sure you are saving your file to your computer's main hard drive or SSD.

Do Not save directly to a flash drive, or a USB-connected remote drive.

(not sure what happens if saving directly to a cloud drive)

Other...if not that.

Rt-click on the TTX icon, and select "Run As Administrator." Then see what happens when saving a test file.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

jcox7483

Level 3

See this long running thread

This is a core problem with this software that gets worse with each year/release. More and more people are affected by it and as far as I can tell there is no actual solution provided, just a lot of copy/paste junk. Including the totally useless link they keep posting to the support page where it remains absolutely impossible to create a ticket or to get to a real support person via the phone tree.

The "fixes" such as "your file is encrypted" or "you have to login before saving your file" are totally incorrect. The files that get created aren't just corrupt, they are actually completely blank - there is NO DATA TO RECOVER in them so there is no fix.