Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. - 601ERRV:5, CustHdr_17 - ?:? - "

Forum|Forum|6 years ago
July 14, 2020
1 reply
108 views

The error is related to number, I have tried with multiple numbers though, so it is nothing wrong with the number,

TurboTax Deluxe Online

Best answer by CatinaT1

Change your phone number to a US number in the Intuit Account of Turbo Tax. No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing.

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

CatinaT1Answer

Level 15

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Buol03

Level 2

I have changed my phone number and it still does not e-file.

mesquitebean

Level 15

@Buol03 wrote:
I have changed my phone number and it still does not e-file.

If you changed the phone number in your Intuit Account settings to a valid USA number, and still get the same 601ERRV:5 error when efiling, then try this:

Log out of TurboTax.
Close your browser and reopen it.
Then sign in to TurboTax and try to efile.
If still a problem, log out and close the browser again. I've seen a user say he had to log out and close browser a couple of times, then it suddenly worked.

If still not working after all that, it "might" be possible for some users to leave the Intuit Account phone number blank. If you try that, then after saving your setting, log out and close the browser as described above. Then try again.