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melspi
Level 1
January 10, 2025
Question

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

No text available

    4 replies

    RJ2025
    Level 2
    January 10, 2025

    I am having the same issue.  The program seemed to download and install, but at activation I just get a blank white page and then a message that I do not have internet connection (this is clearly wrong).  I tried turning off my antivirus and firewall, but it did not help.  This never happened when I was able to buy TurboTax on a disc, which I did for 30+ years before now.  How to I get access to the program?

    matt1919
    Level 2
    January 10, 2025

    I have the same issue. I just called TT and a recording says this is a known issue and they are working on it, and to try again later. Hopefully they figure it out soon.

    SteamTrain
    SteamTrain
    Level 15
    January 11, 2025

     

    Some got thru later some haven't....could be spotty until that server is fully fixed....but it is being worked on.

     

    Should be fixed by tomorrow, so wait until then to try again.

     

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    RJ2025
    Level 2
    January 11, 2025

    As of today, the program is now working for me.  Thanks to all who replied!

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