If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.* How does it work? When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need. Here's how to get to SmartLook™:Sign in to TurboTax (or create an account and choose Start for Free).Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).Select Contact us (or choose Talk to an expert in the app).Enter your question so we can match you with the right specialist.Follow the onscreen instructions to connect with SmartLookTM.*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.

Level 1

Solved

Can u face chat with someone regarding my account

Forum|Forum|7 years ago
June 7, 2019
11 replies
0 views

No text available

TurboTax Premier Online

Best answer by TerukoL

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:

Sign in to TurboTax (or create an account and choose Start for Free).
Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).
Select Contact us (or choose Talk to an expert in the app).
Enter your question so we can match you with the right specialist.
Follow the onscreen instructions to connect with SmartLookTM.

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.

D

dgshah

Level 2

wait time for call is 22 minutes. I like to live chat and am not getting any instructions as to how.

S

sheetsbsr

Level 2

I can resend my Federal file after it was rejected. I can not send the state as well?

S

sheetsbsr

Level 2

sorry I can not resend my Federal e-file after it was rejected and I made the correction what do I do, I can not find a way to resend it

S

sheetsbsr

Level 2

sorry I fixed that problem but I have another problem, If I have a freight transportation company and I have a new trailer where do I claim that

T

tidwell3728

Level 2

I want to download & print my return...nothing else!!!

G

gmpowers

Level 2

my tax returns were rejected after you double checked them your response said it was form 2210 i see no reason that i need that form please advise <a rel="nofollow" target="_blank" href="mailto:gmpowers@bellsouth.net">gmpowers@bellsouth.net</a>

A

amoskj

Level 2

royalty and rental days on sch e

T

TerukoLAnswer

Level 13

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:

Sign in to TurboTax (or create an account and choose Start for Free).
Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).
Select Contact us (or choose Talk to an expert in the app).
Enter your question so we can match you with the right specialist.
Follow the onscreen instructions to connect with SmartLookTM.

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

K

kris230895

Level 2

I need my money

S

SFealing69

Level 2

IRS send me letter that they did not get my 2018 income tax that I file with you on last year. They telling me I owe them over 4,500. When I filed with you I did owe anything and I will not receive anything. I need you to call me and send me a copy of my tax form that you send to IRS on my behalf. They are looking for there money by January 13, 2020. Please give me a call at [phone number removed]. Sandra Fealing

DoninGA

Level 15

@SFealing69 wrote:

IRS send me letter that they did not get my 2018 income tax that I file with you on last year. They telling me I owe them over 4,500. When I filed with you I did owe anything and I will not receive anything. I need you to call me and send me a copy of my tax form that you send to IRS on my behalf. They are looking for there money by January 13, 2020. Please give me a call at [phone number removed]. Sandra Fealing

TurboTax cannot mail or email your tax return to you. You can download a PDF of your tax return yourself.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Use the TurboTax Audit Support Center to get assistance in understanding the IRS notice you received.

Audit Support Center website - https://support.turbotax.intuit.com/irs-notice/audit-support/

L

Lisa Flores

Level 2

Yes