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Level 2
September 8, 2025
Question

Can't update my phone number on my account

  • September 8, 2025
  • 3 replies
  • 41 views

I'm trying to update my phone number in my account. I do NOT have access to my old number due to switching to a new number. The old is dead.

 

However, to update my phone number in my account, the system is requiring that I verify with a text or call to my old number. 

There seems to be no way around this and I cannot verify with my old number because there is no longer access.

Of course, there's no actual support for this either. What do I do?

    3 replies

    Level 15
    September 8, 2025
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    September 8, 2025

    "every effort" my butt. You clearly didn't read my actual question. Your basic support articles don't help here.

    Level 15
    September 8, 2025
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**