Can't save tax return: save button is off the bottom of my screen

Forum|Forum|4 years ago
December 1, 2021
8 replies
91 views

I successfully transferred data from my 2020 return to the new 2021 TT software. Worked.

However, I went to save the newly created 2021 1040. The "save button" is off the bottom of my screen. No way to save the return. TT complains went I try to Quit saying I need to finish the "save" dialogue first but I can't access the bottom of that page. It doesn't scroll down and I can't move the dialogue box up in order to access it. I had to use force quit to close TT.

Anyone find any solution to this fundamental problem?

MacBook Pro with Monterey (12.01)

VinuthaM

Level 5

Hi,
Thanks for using Turbotax.
Sorry to hear that you were facing trouble using the product.
May i know what is the current screen resolution of your Macbook is set to?
Is it possible reduce your screen resolution and see if the button is visible.

steve98390

Level 2

I am having the same problem of not being able to move to the bottom of the page to either progress to the next screen or save.

HELP>

LindseyLO

Level 12

Have you tried clearing your cache and refreshing? This may help. Assistance with doing so has been provided by clicking here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JotikaT2

Alumni - Expert

Please see the link below if you are still having issues. Many times adjusting your screen resolution will allow you to view the full screen and allow you to proceed.

Troubleshoot blank screens, missing buttons, or missing images

If this does not rectify the issue, please comment so we can assist you.

@steve98390

@drennman

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istdoc

Level 2

It would seem that the tool mentioned in your response (Turbotax Person) controls my Google Chrome browser. I am not using that...but am using TT 2021 installed directly from disk (and updated) on my Macbook Pro. I CANNOT get the SAVE button to show up!!!

HELP!

SForrestLO

Level 11

You can manually update the software.

How do I update my TurboTax CD/Download software program?

@istdoc

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lisahagerman1

Level 2

I agree with one responder. You can make the dialog box smaller. I have three dots in the right hand corner of my screen. If I click on that, I can change the size of what I'm looking at. It may work for you