Can't receive code to finish filling taxes

Forum|Forum|7 years ago
June 3, 2019
3 replies
0 views

No text available

TurboTax Free Edition Online

Level 15

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

1. Sign into your account

2. Select My Account

3. Select Account Settings

4. Select the blue Security tab on the left

5. Select Two Step Verification

6. Select Turn On

7. Enter your Phone Number and Password

8. Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.

S

Stllbill63

Level 2

My window is open

B

babygirlwhite57

Level 2

Can't get code

Critter

Level 15

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

1. Sign into your account

2. Select My Account

3. Select Account Settings

4. Select the blue Security tab on the left

5. Select Two Step Verification

6. Select Turn On

7. Enter your Phone Number and Password

8. Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.

T

Tom1959

Level 2

This is a scam. When you leave the window open then leave to get code by email (and later by message text or phone call), when you go back to the browser window asking for the code, IT RESETS back to the sign it screen, effectively closing the window that's asking for the code. Never had problem when I used this 2 years ago, never had problem with other products when getting the code and returning to screen to enter it. Last resort was to speak to someone live, but that is impossible since the want money, money,

to speak to someone, upgrading to Basic for $50 and that is the scam. You either endure wasting a few hours typing for nothing realizing it is impossible to get the code to sign the return or they force you to pay $50 to upgrade to talk to someone live to fix it. I wasted a few more hours from their non-live suggestions and nothing works as the open window would reset to the sign in screen! This is a scam and will never use free Turbotax ever again and will spread the word to everyone!