can't get 2023 to install completely. Keeps giving me error messages

Forum|Forum|2 years ago
November 15, 2023
33 replies
142 views

I can't get TurboTax 2023 to install correctly. It gives me two errors. 1) The code execution cannot proceed because VCRUNTIME140.dll was not found. 2) The code execution cannot proceed because MSVCP140.dll was not found. What do I need to do to resolve this. I have the latest Microsoft updates. I have turned off the router and computer and then restarted and downloaded again with the same result.

Anonymous_

Level 15

Contact Support.

How do I contact TurboTax? (intuit.com)

SteamTrain

Level 15

This is a new one, just showing up now....but, I also noticed that Microsoft has just issued a couple of new OS updates.

I wonder if this error is due to an individual having their Windows OS updates partially-installed, but not rebooted yet .

i.e. For anyone who encounters this, they may need to first make sure all their Windows updates are fully installed, and they have rebooted their computer. Then try the TTX installation.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Fshmnken

Level 2

I just got home with the Turbotax CD. It won't install because of the msvcp140.dll and vcruntime140.dll errors. I am up to date on all windows updates, computer restarted, turned off the antivirus, and it still shows the errors....running HP with Win 11.....Plan to raise as much of a stink as I can to get this figured out..come on T-Tax what gives?

ksykes1

Level 2

I'm having the same errors trying to install 2023 TurboTax Premier. TTax keeps stating that TTax can't be installed because MSVCP140.dll and VCRUNTIME140.dll are not found. I've updated the Microsoft Visual C++ Redistributable Package as recommended on other websites, but it still doesn't work. I've spent several hours researching this problem and haven't found a solution. Intuit should troubleshoot this stuff and make sure it works before selling the software. VERY FRUSTRATING!!

shelleb02

Level 2

im not sure if this will help you or if this is the actual answer/issue - we have onedrive setup to sync the infp on my laptop and the sync was paused... once I turned the sync back on, I had no problem installing the turbotax from disc.

Fenspl

Level 2

Can’t get turbo tax deluxe download that I purchased to install on my windows 11 computer. Keep getting error message that the App I’m trying to install isn’t Microsoft verified.

Critter-3

Level 15

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?

jeherr

Level 2

If using Parallels Desktop on a Mac, you will need to isolate the Win10 system from the Mac system, in order to install TurboTax Advantage Business 2023 desktop CD (no Mac CD available, only Windows). Solution is to click the Parallels Windows 10 gear icon, Security, Isolate Windows from Mac. Sign out of Win 10 and sign back in. Installation will proceed normally within Windows 10.

EBONY74

Level 2

I'm having the same problem, did you get it resolved?

Cynthiad66

Level 14

Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.

This article troubleshoots the more common causes of installation failures or errors when running TurboTax.

Troubleshoot and Installing TurboTax for Windows

@EBONY74

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