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Level 2

Question

Can't Enter License Code Activation Key - TurboTax 2022

Forum|Forum|3 years ago
January 23, 2023
19 replies
1 view

TurboTax Home and Business 2022 - both CD and download (supplied by Intuit Support) installation - For Windows 10 Professional on SurfacePro tablet

On initial startup, the Activate TurboTax dialog appears and requires the Activation Key. However, the License Code field doesn't accept any input from the keyboard. And it is not possible to enter the key in Notepad and Copy/Paste it into the field (as I have often had to do in prior years with TurboTax dialogs while preparing my return - although I never had this issue with Activation before this year).

I successfully resolved this problem on both my SurfacePro tablets by holding the stylus on the License Code field in the Activate TurboTax dialog box until a blue teardrop appeared. Then, while still holding the stylus there, I pressed the Tab key until the field turned pink, and the 'Enter A Valid License Code' message appeared.

Once this happened, I was successfully able to type the Activation Code into the field from the keyboard. I repeated this same process on both my SurfacePros, one with the original CD installation, and the other with the Download from Intuit Support. It behaved the same way for both.

Hope this helps others.

TurboTax Home & Biz Windows

Show previous replies

Bunz4

Level 2

Thanks. Tab key worked for me!

dancingfajitas

Level 2

Thank you! This worked for me. Customer support was not helpful.

thebigdumbboy

Level 2

I have no idea how you figured out that trick, but it worked for me so thank you

TiffanyL

Level 11

@Always7777

If none of the above solutions worked for you, I would suggest reaching out to TurboTax customer support for further assistance.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mgbarto

Level 2

Why is TurboTax and Intuit just filled with bugs??????

HeatherPLO

Level 14

Are you receiving the same specific error? Are you trying to activate it for Windows or for Mac?

@mgbarto

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Always7777

Level 2

Still have the same problem. I'm working on a Windows machine. I can produce the blue teardrop, but I still can't input the password.

SammyIAm

Level 2

This method helped on my Windows 10 operating system. Thanks

EbonyA

Level 13

Glad to hear it - thanks for the update @SammyIAm.

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zweingart

Level 2

Your method worked. BUT Intuit really f*cked up royally. And how am I supposed to trust that my taxes are prepared correctly if Intuit can't even properly code a box on a form too enable entering a license code? Really bad job, Intuit. I hope someone there will read this.

Renata51

Level 2

Thanks so much. I had to try a few times but once the blue teardrop appeared, I was able to type in the code.

fssnowshoe

Level 2

Finally, an answer that worked! Once the blue drop appeared I was able to paste in the activation code.

HobieHiker

Level 2

I also had the license code entry issue last year on my surface pro. This method worked for me and it was hard to find it.

This year, for TurboTax 2023, a new issue on my surface pro. I get the email with the activation code, go to the site to download the software and once I put in the activation code, the option to download the windows version grays out. The system must think that my surface pro is a Mac? Any suggestions?

Hope that this problem isn't systemic.

Hobie