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filingtaxesmyself
Level 1
July 31, 2023
Question

Can't download state

  • July 31, 2023
  • 2 replies
  • 0 views

I bought turbotax premier for Mac. I recently re-installed it as I am trying to backfile my 2022 taxes (did an extension in April). 

 

For some reason, I can't download the state taxes.

 

It's stuck on the "State purchase" screen, with a "Hmm... it looks like we’ve hit a slight snag" error.

 

I'm confused, because I thought that the state should be free/included?

 

Advice appreciated.

      2 replies

      Critter-3
      Critter-3
      Level 15
      August 1, 2023

      TTX isn't working for anyone with MacOS 11 right now.

      In the meantime, there's nothing you can do yourself to fix it .

       

      You can sign up for getting a notification when the TTX software folks do fix it....

       

      Sign up here:

      TurboTax CD/Download for Mac won't open after updating (intuit.com)

      C
      cyberrob
      Level 2
      February 25, 2024

      I'm having the same issue with the Windows version.  

      CatinaT1
      CatinaT1
      Level 15
      February 26, 2024

      Try this. This has now been updated for 2023. State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

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