Can I dispute turbotax fees for filing my return?

Forum|Forum|1 year ago
July 12, 2024
1 reply
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TurboTax Deluxe Online

mesquitebean

Level 15

If you think you were charged incorrectly, you can speak to TurboTax Support, and plead your case to see if you can convince them that something was wrong with your fees. It may not be an easy sell though, depending on what the fee problem is. Commonly they will say that proceeding to pay and file implies agreement with the fees. Have you already paid and filed?

What is it about your fees that you think was wrong?

What all were you charged for?

Did you use the online Deluxe Edition, and did you file both Federal and State returns?

Did you have any optional add-ons such as MAX Benefits or Premium Services?

Did you choose to pay the fees upfront by credit/debit card, or did you choose to pay your fees out of your Federal refund (which has an additional $40-45 service fee?)

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

tlcmilehi

Level 2

Why the fees to e-file my Federal return?

LaShaunA3

Level 6

I assume you are referring to the processing fee. To avoid the $40 processing fee, you must pay for your TurboTax software upfront using a credit card, debit card, or prepaid card.

This processing fee is charged by a third-party bank to handle the transaction when you choose to have the tax preparation costs deducted from your federal refund. By paying before you file, you skip the bank's "Refund Processing Service" and keep that extra money.

To remove the fee, follow these steps to pay upfront:

Select the File tab from the menu and continue until you reach the screen titled Just a few steps left.
Select Start or Revisit
Review your order
On the screen showing your total fees, look for the option to Pay with your refund and change it.
Select the box to Pay with credit card instead.
Enter your card information and complete the payment before you continue to e-file.

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