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Level 1
June 1, 2019
Question

Can a tax expert call me

  • June 1, 2019
  • 3 replies
  • 37 views
No text available

    3 replies

    Level 5
    June 1, 2019

    TurboTax Live includes help from a tax expert when you need it, and the option for a final review of your return. There are two ways to add these benefits.

    Option 1 - Start with TurboTax Live

    When you first start your return you can choose a TurboTax Live product

    • TurboTax Live Basic
    • TurboTax Live Deluxe
    • TurboTax Live Premier
    • TurboTax Live Self-Employed

    You'll see the cost for your version of TurboTax Live when you select it.

    Option 2 - Upgrade to TurboTax Live If you started with a different TurboTax product

    If you originally selected TurboTax Free Edition, Deluxe, Premier, or Self-Employed, you can add TurboTax Live.

    You can do this at different points while working on your return, but to add it now:

    1. Sign into your current account and select Take me to my return.
    2. Select the Upgrade button in the left menu.
    3. Select the TurboTax Live tab to select your product.

    You'll see your TurboTax Live price in this screen.

    Don't worry about paying for TurboTax Live before you speak to a tax expert. You'll pay when you file your taxes.

    If you have a question about your return and aren’t sure if it requires the help of a Tax Expert, enter your question in the Search box and we’ll let you know if you need a Tax Expert.

    Note: TurboTax Live is available for TurboTax Online customers only. TurboTax Live is not available in the TurboTax CD/Download software.

    Level 2
    February 25, 2021

    My husband passed away this year and I have filed my Taxes but they will not let me Efile  they say the AGI  from 2019 is not correct I have looked it up and it is correct I have also payed to have my State E filed and now that won't happen how do I get my money back

    Level 15
    February 25, 2021

    Please see the below TurboTax FAQ for possible reasons and solutions to fix your AGI:

    What if I entered the correct AGI and I’m still getting an e-file reject?

    @davmio

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