Based upon how hard Turbo Tax makes it to cancel your payment, once I get in touch with the right person I will never recommend this platform again!

Forum|Forum|6 years ago
September 21, 2019
2 replies
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TurboTax Deluxe Online

mesquitebean

Level 15

@ caliswagg22

"Based upon how hard Turbo Tax makes it to cancel your payment, once I get in touch with the right person I will never recommend this platform again!"

I don't know what all you are doing, and don't know what kind of payment you are trying to cancel and at what point. (tax payment, product payment, etc.) But most online merchants are not going to let a user cancel a payment if an order has already shipped or an online product already been used. This is mainly a user community forum. You would need to speak directly to TurboTax Support to explain your situation and ask for assistance with any billing issues. Here's how to reach TurboTax Customer Support:

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

VolvoGirl

Level 15

If you used the Turbo Tax Online version and had problems you may like the Desktop CD/Download program instead. It has more features and advantages. And the Desktop program has a 60 day satisfaction guarantee refund.

Desktop satisfaction guarantee

https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-policy/00/25544

The 60 day Guarantee does not apply to the Online versions

https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-guarantee-apply-to-turbotax-online/00/26340