Affiliate Partner Discount not working

Forum|Forum|5 years ago
July 13, 2020
1 reply
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My employer offers a TurboTax discount through PerkSpot. I followed the link and logged in, but have not been able to get it applied. I followed all of the instructions on this page multiple times with no success: https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-get-my-turbotax-affiliate-partner-discount/00/26509

I attempted a live support chat, but level 1 support couldn't help and said I would be transferred to an expert. Unfortunately I was disconnected instead of transferred. What is my best next step to resolve this?

adrianenriquez

Level 6

Hello @ajc01!

It sounds like you may be having issues with the link from your employer/PerkSpot.

You may be running into issues with your temporary internet files within your web browser.

Copy the link/web address provided from PerkSpot to redeem this discount and paste and navigate to this link using an incognito window in Chrome to see if you receive the same result.

Let me know if that works!

Adrian E

ajc01Author

Level 2

Thanks @adrianenriquez. I gave that a try, no luck.

It's the same result that I previously had. The PerkSpot link takes me to a PerkSpot splash screen, which forwards me to a TurboTax page that asks me to choose which product I want. That page says "PerkSpot has teamed up with TurboTax" and it has a PerkSpot logo in the corner.

The pricing options on the different products on this page show the discount, but when I select one and then log in to my account, I find that the discount hasn't actually been applied in my account. I can go to the "review your order" page and it's showing me non-discounted prices.

adrianenriquez

Level 6

Hello @ajc01

Thanks for trying that!

Do you possibly have another computer/system you can try using to login to PerkSpot to verify if you continue to receive the same result?

Otherwise, it sounds like you may want to try toggling cookies/pop-ups settings as restrictive security settings can cause TurboTax Online to encounter problems.

Please review the steps here

Let me know if that works!

Adrian E