Skip to main content
Level 2
February 26, 2025
Question

2024 NYS IT-201efile won't work

  • February 26, 2025
  • 2 replies
  • 19 views

I'm going through the efile screens but can't get past the "How do you want to pay your 2025 New York Estimated Taxes" where it asks to select either "direct debit from my bank account" or "Pay on NYS website later" .  I selected Pay Later but it keeps bringing me back to the same screen.

    2 replies

    LindaS5247
    Level 14
    February 27, 2025

     You could try logging out of the program and logging back in. You can also clear your cache and cookies. Sometimes this improves the functionality of the program.

     

    Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

     

    You may also try using another browser.

     

    It is possible some forms are not available yet. The Review section will tell you what forms are missing. You can use this tool to make sure all of your forms are available by clicking this link Federal Forms.

     

    If you are using TurboTax Desktop, you can go to the gray bar on top of your screen and click on "Review" and it will walk you through any forms with errors on them step by step. ‌If you are using TurboTax Online you can scroll down to "Review" in the left panel to start this process.

     

    Also, make sure that all updates have been run for your TurboTax program.

     

    Click here for information on manually updating TurboTax.

     

    If you have additional information or questions regarding this, please return to Community and we would be glad to help.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Tax bluesAuthor
    Level 2
    February 27, 2025

    I switched to Forms and manually unselected and reselected everything and it worked.