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Level 2

Question

1st Refund Transfer Fee ? Why am I being charged additional ?

Forum|Forum|4 years ago
February 11, 2022
36 replies
149 views

No text available

TurboTax Deluxe Online

MichelleLO

Level 15

To clarify, did you use the Pay with my Refund for your TurboTax fees?

Were the amounts charged the same?

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pache1999Author

Level 2

Yes I used pay with my refund and no the amounts are not the same I’m being charged extra on the sbtpg site .

MichelleLO

Level 15

If the fee is being charged from Santa Barbara Tax Products Group, you will need to reach out to them for assistance. You can find their contact information below.

Santa Barbara Tax Products Group

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Nls5

Level 2

@pache1999 Same here

pache1999Author

Level 2

Smh

Ashleyhpiz87

Level 2

Same here! I sent a message to SBTPG a week ago with no response! This didn't appear until Thursday of last week. Before it only showed the two $39 fees. I did not agree to a 1st Refund Transfer fee for $40!

MichelleLO

Level 15

Please reach out to TurboTax Customer Support to have agent review the fees with you. To get you to the right person, use the keywords billing issues.

What is the TurboTax phone number?

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Nls5

Level 2

And when I call Sbtpg the automated system tells me they received my application for fast cash advanced it is processing. Why? So last year was the irs and this year it’s the preparers and banks smh go figure.

Winte21

Level 2

This fee was also added to my total it went from $119 to $160 yet we have no answers as to why we are being charge an additional $40, that was not anywhere in the fine print

pache1999Author

Level 2

I’m def disputing the $40 extra because I didn’t agree to it and turbo tax never told me anything about it

Winte21

Level 2

@pache1999 how do you go about disputing?

Cinnastaxx

Level 2

I'm having the same issue yet TurboTax never advised we would be paying additional fees since the funds get distributed by tpg

DoninGA

Level 15

@Cinnastaxx wrote:

I'm having the same issue yet TurboTax never advised we would be paying additional fees since the funds get distributed by tpg

If you have an additional $40 fee from SBTPG over and above the $39 refund processing fee, than that charge is from the third party processor, Santa Barbara Tax Product Group. You will need to contact SBTPG about this fee and why you are being charged.

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

SweetieJean

Alumni - Champ

I think Santa Barbara Group charges an additional fee if their attempt to direct deposit your refund into your account fails, and they have to issue you a paper check.

amatoa2018

Level 4

I would love to find out what that fee is for. I paid my fees upfront when I filed and see that the info is in SBTPG and shows $40 for 1st Refund Transfer Fee. Sent a message to them on Monday and still no response.

DoninGA

Level 15

@amatoa2018 wrote:

I would love to find out what that fee is for. I paid my fees upfront when I filed and see that the info is in SBTPG and shows $40 for 1st Refund Transfer Fee. Sent a message to them on Monday and still no response.

TurboTax is aware of this issue and is working to provide a solution for all impacted customers.

No action is required on your part and TurboTax is working quickly to get you reimbursed. You should be getting an email shortly letting you know when to expect the rest of your return.