TurboTax Business State Tax Downloads: cannot download

[colinmeier]

Logged into my account and within "TurboTax Desktop licenses and downloads", I see the 2020 state tax download I paid for and there is a blue "Download" button. Nothing happens when I click on the button. Am I missing something?

Background: I changed computers and installed 2020 TurboTax Business and, rather than pay for the state tax download again, I am trying to download it from my account. Sadly, without success...

Help/Suggestions would be appreciated!

[tagteam]

Are you logging in to this site? --> https://accounts-tax.intuit.com/turbotaxdesktop

Have you tried using a different browser?

[colinmeier]

Yes, Edge, Chrome, Safari and incognito and private... no luck. Looks like I will need to wait until support opens during its M-F 5a-5p pacific...

[VolvoGirl]

Did you try turning off your antivirus?  And update the Business program.  Reboot your computer.   Have you seen these 2 articles?

How to download your purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

How to download the state program in Windows…..

https://ttlc.intuit.com/community/installing/help/download-turbotax-state-windows/00/26016