I purchased a downloaded copy of Turbo
Tax Home and Business (2020) and attempted to load it on to my computer. After downloading I come to a point where the computer tells me the program is now loaded and the Turbo Tax APP shows on screen. It then goes to a blank white square which contains the words "activating" and stops there. No further activity takes place. After attempting to load the program in this way I gave up and purchased a cd-rom copy of the program from Staples and attempted again. The same thing happened. I erased earlier program attempts and restarted at least five times. I have had no success in getting this program to load. I am using an HP computer with Windows 10 operating system. I bought this parfticularly for this program as by earlier HP with Windows 7 told me your programs were not supported by that operating system. What do I do now? Buy another brand?
Louis [last name removed] ([email address removed])
Another user posted this fix. See if it works for you -
- change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
- launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
- change your resolution back to what is was originally.