I have a desktop TurboTax Premier 2025. I am trying to communicate with “Merrill” (only this version of brokerage is available in TurboTax). I was able to go to Merrill web site by using TurboTax and Merrill ID and password of Merrill Edge, which is my type of account. I provided permission for Intuit to communicate with Merrill and TurboTax started connection service. Web site shows signs of TurboTax “V” and Merrill “House “and communication started. But, for few minutes later it failed with messages: “Something unexpected happened and cannot connect to Merrill” and “Try again in few hours (590)”. Sometimes I had an error 509.
I am using TurboTax for 3 years before and never had any problem to connect with Merrill Edge. I tried few things to make a connection between TurboTax and Merrill available:
- turn OFF VIPN
- Delete browsing data, delete history, cookies, cache, and more.
- Block third-party cookies
I have Windows 11 Pro (last few years I had Windows 10 or 11 Home). I tried to use browsers and Google Chrome and Microsoft Edge
Does someone has an identical problems and was able to solve them.
Please, advice.
Regards,
Joseph new community member.
P.S. Merrill Edge generated my consolidated “2025 TAX REPORTING STATEMENT” pdf type file. This file was generated very recently 03/10/2026. I was able to download this pdf file to my desktop. But, TurboTax only accepting TXF types file. Any suggestions about software for to conversion of PDF file to TXF
