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You can get to your W-2 section of TurboTax using the steps listed below.   If you are using TurboTax Online you can:   Go to "Wages & Income"  Under "Your Income" you should see your W-2 listed. Select "Add/Edit" to make changes. Or you can: Click on "Search" at the top right of your TurboTax screen. Type "Form W-2" in the search bar Click on the link "Jump to Form W-2 section of TurboTax". Select "Edit" next to your Form W-2. If you are using TurboTax Desktop, you can:   Type "Form W-2" in the search bar at the top right of your TurboTax screen. Click on the link "Jump to Form W-2" This will take you to your "Wages & Income" section of TurboTax where you entered your Form W-2. Select "Edit" next to your Form W-2.   If you have additional questions regarding this, please return to TurboTax Community. We would be happy to help you.

Using this forum, the answers can come from other users or "support". If it's a TurboTax employee, it would indicate something when providing the user's ID If you want answers only from support, you will need to contact them. They will never call you. Not available with the free edition   5am-5pm Pacific Time (8-8 Eastern) Monday - Friday https://support.turbotax.intuit.com/contact 800-446-8848   Partners that provide user import must format the data according to TurboTax specifications. One little error and the import fails. You could also call the institution to report the issue.   this Issue could also be attributed to your browser, firewall, and or antivirus.   I sort of doubt it's a software bug, because that would affect all users, so there would be hundreds, if not thousands of complaints.  There is no way to know for sure what causes your issue. 

What form do you need?    If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. If you can’t update your Windows program try doing a Manually update https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041