Level 3

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I scheduled a call for 4:40 PM on 4/7/2018. Received a confirmation of scheduled call, then another email, one hour before my scheduled call. NO ONE CALLED!! Opened a ticket about it, but that was a joke as well! I need assistance and am NOT getting it! What needs to make this happen!? I've scheduled another on for 4/8/2018 at 11:20 AM. Will I get my call or what?!