Em51651
Level 2

Received an email about 40% discount but it's not applied to my order

Hi I received an email about a 40% off deal from TurboTax Canada but it didn't mention a code. After clicking on the email link, I can see the marketing page with an expected $24/return fee for Premier but when clicking on the "Get Started" button and signing in, it's not applied to my return that is in progress. Instead I see a fee of $34 instead of $40, probably from another promotion code.  Is also tried to type [phone number removed] as a coupon but it didn't work (I get an error "Voucher code is expired or invalid.").

 

https://turbotax.intuit.ca/offers/diy-anr-fs-promo-40-mar-27?priorityCode=[phone number removed]&cid...

 

It looks like a bug, is it possible to get a coupon code directly on the return's order page?

Thanks,

‎March 29, 2024 11:10 AM
0
14 Replies
1,983 Views
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mpocock1
Returning Member

Getting started

The exact same thing has happened to me. I am going to wait for a fix before paying.

 

Thank you.

‎March 29, 2024 5:26 PM
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1,952 Views
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Moussi2
Moderator
Moderator

Getting started

We sent you a personal message. Please check your inbox in regards to that.

 

Thank you for choosing Turbotax.

‎March 31, 2024 1:09 PM
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4 Replies
1,805 Views
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Em51651
Level 2

Getting started

Hi @Moussi2 

Could you kindly resend it as i didn't receive your email. Thanks for your help!

‎April 1, 2024 3:41 AM
0
1 Reply
1,757 Views
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Moussi2
Moderator
Moderator

Getting started

Please kindly check your inbox now. 

‎April 1, 2024 7:38 AM
0
1,736 Views
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Char1001
New Member

Getting started

There was no code in the email and the offer didn't apply when I tried to check out

 

‎April 1, 2024 1:10 PM
0
1 Reply
1,715 Views
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TurboTaxSusan
Moderator
Moderator

Getting started

@Char1001 We don't send out discount codes. If you got a discount email, then that email will contain a link. You would click on the link, and then start your TurboTax Online return, or purchase TurboTax CD/Download (depending on what the discount was for).

‎April 1, 2024 3:10 PM
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1,695 Views
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vlekun
New Member

Getting started

Hi, I've also received this email and the discount has not been applied at checkout. Can you please send me the correct information as well, thank you! 

‎April 8, 2024 10:44 AM
0
2 Replies
1,525 Views
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Em51651
Level 2

Getting started

Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!

View solution in original post

‎April 8, 2024 10:54 AM
1,522 Views
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TurboTaxBrenda
Moderator
Moderator

Getting started

@vlekun we have sent you a private message.

 

Thank you for choosing TurboTax.

‎April 8, 2024 11:10 AM
0
1,513 Views
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