Are you referring to the "Get My Payment" tool re: the stimulus at the IRS website, and saying it cannot find your info?

That tool can be quirky.  

Uses dashes in the SSN.

Try using all capital letters. 

Do not use any punctuation in the address.

Try the address exactly as it appears on your 2018 return.

Or if  that doesn't work, look up the official address styling at the USPS website below:
https://tools.usps.com/go/ZipLookupAction_input

Interesting,  Yes I did pay Turbotax tax fees out of my refund. 

I didn't check the "get my payment" tool for about two weeks,  because the irs and turbotax said if you had your refund direct deposited for your 2018 taxes,  you didn't need to do anything. 

Once I checked 'get my payment' I was notified that the irs didn't have my deposit info and needed to enter it. 

Now my status says that I'm eligible and will get a deposit date. It's been like that since April and no change. It's really frustrating.  I have no idea when my stimulus will be arriving