If there are error messages to fix your 1099-R form and you have "copied and pasted" to enter some of the information, it might have spaces or other invisible formatting characters that are causing the errors.  Please be sure there are no extra spaces before the entries or after the entries.  If you have imported the form, try deleting it and manually entering the information.

Note:  Buttons that don’t work or fields that don’t allow entry

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.   If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.

Jan. 2020 1099r page wont advance once you hit "yes these apply to me" next page becomes completely blank. Tried with google on work computer. Also tried with turbotax app

I was unable to duplicate this issue in TurboTax Online.  

If you are using a desktop version of TurboTax, be sure to check for Updates.

If you are using an Online version of TurboTax, log out of the program, clear cookies and log back in.

Here is link to with instructions on how to clear cookies in the major browsers:  Clear Cookies in My Browser

still was unable to file the tax return

 Please use the following link for a customer support number.  @csrcorine1