Retirement tax questions

I have been on the phone with Turbo Tax about 6 times. I tried to see if it would go through this morning and it did not go through. They had me do so many different thing to address this issue but nothing has worked. I am going to try tomorrow. If this issue still persists I will have to e-file with a different tax company and TT will loose a customer. I doubt this will affect them but I will feel validated to make sure everyone I know is warned about my experience with this company.